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frequently asked questions
























What is Textfree?


Textfree lets iPhone and iPod touch owners send free text messages to any US mobile phone.  There are no charges for replies that come back through Textfree either. 


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Is Textfree really free??

Absolutely! Textfree lets you send texts and recieve replies for free.  There are two versions:

  • Textfree Lite has ads and you'll have a daily message limit (15 per day for now...Hey it's free!) on the number of messages you can send. Please note that messages received don't count towards your 15 per day limit.  

  • Textfree Unlimited is a paid version that removes the daily message limits and eliminates the ads.

Note, your friends that are not on Textfree will still pay for the text messages that they send and receive.


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How do I send a text message?

To send a text message using Textfree, simply open up the Textfree app and  tap on the Create New Message icon in the upper right hand corner.  You can then enter the phone number of the person you want to text or select from you contact list.

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What carriers can I send a text message to?

You can send a text message to just about any carrier in the US.  This means  AT&T, Sprint, T-Mobile, Verizon Wireless, Alltel, Virgin Mobile, US Cellular, Cellular One/Dobson, Boost Mobile, Metro PCS, Unicel, Sun Com Wireless, Cincinnati Bell, Cellular South, Tracfone, NTELOS, Cricket Wireless, Centennial Wireless, Midwest Wireless, Surewest, Alaska Digitel, Northcoast PCS, YC, ACS Wireless, and Advantage Cellular.  

If you don't see a carrier here that you would like to have listed, please send a text message from your mobile phone to support@pinger.com.  Please include your mobile number and your carrier.


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How can people send me a text message so I receive it in Textfree? 

Your friends can send you a text message by replying to any text message that you sent from Textfree.  Please note that if people send a new message to your mobile number without replying to a message you sent from Textfree,  the message will come through as a normal text and carrier charges may apply.  

Avoid unnecessary texting costs for both you and your friends, have your friends install Textfree on their iPhones and iPod Touch's too and register your number with the Textfree to Textfree option.


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How do I get notified when I have a text message?

Turn on text message notification in the options screen.  By adding your email address and turning this feature on, you will be notified of a new text message whenever you are outside of the Textfree app or your screen is off.  To turn this on, tap the Options button at the top of the Textfree Inbox and turn Notification on.  Verify your email address and you are all set.  Don't worry about SPAM , because we hate SPAM too and will protect your information.

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How do I make messages from other Textfree users go into Textfree and be free? 

You can send text to other Textfree users for true 2 way free text messaging by enabling the Textfree to Textfree option in the options screen.  To get to the options screen, tap on Options from the Textfree Inbox.

   


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What do I get for purchasing Textfree Unlimited?

By purchasing Textfree Unlimited you do away with the ads and the daily messaging limits.  It's a small price to pay for a ton of freedom.

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Can I clear my past conversations?

You can clear any conversation by opening up a conversation from your Textfree inbox and tapping the clear button. 

   


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Can you please support other carriers?

We are actively adding new carriers all over the world as we become aware of them and how their system will work with ours.  If you wish to help, please send us an text message from your mobile phone to support@pinger.com along with your mobile number and carrier and we will contact you with further instructions


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What is Picfree?


Picfree works a lot like the native camera application, only you can send pics directly to phones too!  Simply take a pic (iPhone only) or use a photo from the Photo Library, then send that picture to any US mobile phone via MMS or even to an email.

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Sending pictures is really free?


Hey, we’re the makers of Textfree.  Of course, sending pictures is free.  Send as many pictures as your little trigger finger can handle*.  When your friend receives your message, it will come out of his or her normal messaging plan

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Does Picfree really send an MMS?

Yes, Picfree really does send MMS—when the recipient’s phone can handle it.  That means your picture message goes directly to your friend’s MMS supported phone.

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What happens when I send a Picfree message to a phone that can't receive  MMS?


Since some phones (including iPhone) can’t receive a real MMS/Picture message, use the ‘send as text with a link to pic’ option.  Your friend’ll get a normal text message with a link to the picture.

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Can I receive picture messages too?


Picfree is only for SENDING picture messages.  Replies to messages you send will go to your email address.  There is no way to receive MMS on the iPhone or iPod touch right now.

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Can I add text to the picture message?


You betcha!  Describe your picture to your heart’s content or let the picture speak for itself with no text at all.


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Will Picfree work for iPod touch?


Definitely.  There isn’t a camera on an iPod touch, but you can use any photo from your Photo Library.

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What carriers does Picfree support?

Picfree supports  AT&T, Sprint, T-Mobile, Verizon Wireless, Alltel, Virgin Mobile, US Cellular, Cellular One/Dobson, Boost Mobile, MetroPCS, Unicel, SunCom Wireless, Cincinnati Bell, Cellular South, Tracfone, NTELOS, Cricket Wireless, Centennial Wireless, Midwest Wireless, Surewest, Alaska Digital, Northcoast PCS, YC and ACS Wireless.


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Why can't my friend get the pic that I sent?

Some phones do not support receiving of MMS.  Because of this, your Picfree message may not be received.  If this is the case.  Tap on "send  as text with link to pic." to send a text message to your recipient.  They will be able to click on a link to view the image via their mobile browser..


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My questions aren't answered here and I still need help, what can I do?

If you need any type of help with Pinger, please send an email along with your mobile phone number to support@pinger.com