frequently asked questions

What is Pinger?

Pinger lets you trade voice messages with anyone's mobile phone in over 20 countries.  It's better than voicemail because there's no ringing or lengthy instructions.  It's more personal than text because it's your voice.  Plus you can send a Pinger message to a group with one call.  Pinger is free and works on any mobile phone around the world. 

How do I send a Pinger message? 

To Send:

1. Call Pinger  858-2PINGER (858-274-6437) or your Pinger Number  what's this?

   No waiting for five rings. No hearing the stupid gratuitous greeting that wastes your mobile minutes.  
   Not in the US?  Find a Pinger number in your country.

2. Say the name (person or group) or enter any mobile number

   No "press 5 to page", or "press 2 to leave a number"... and don't you already know to leave your message after the tone?

To Listen:

1. Open the text notification.

   See who the message is from, how long it is and when it was sent BEFORE listening.

2. Call the number in the text by just pressing a button or two.

   With a lot of phones you can just click on the number to call it. Maybe the Green TALK button or OPTION and EXTRACT.

3. Reply!

   Press 1 to reply back, 2 to hear again, 4 to forward it. Or just hang up.

Is it free?

Pinger is free. Pinger does not charge anything to send or listen to messages. Your mobile phone provider's standard phone and messaging rates will apply, but using Pinger can help keep those wasted voicemail minutes to a minimum. We plan to keep Pinger free for most users forever.

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Where does Pinger work?

Pinger lets you trade voice messages to anyone with a mobile phone  in over 20 countries. You can quickly and easily send Pinger messages within, to and from any of the countries on our list simply by calling a local number. We're planning on adding additional countries all the time. If you don't see your country listed here, check back again soon, or drop us a line at support@pinger.com and tell us which country you'd like to see.

Not in the USA? Find a Pinger number in your country.

Can I send a Pinger message to a group? 

One of Pinger's most powerful features is the ability to instantly send or trade voice messages to a large or small group with only one call. .

• let your family know you are running late.
• "accidentally" cancel your extended family picnic.
• forward off-color jokes to your entire fraternity.
• message your entire team about the big win.
• send a message from your car without typing.
• organize a night out with the girls.

Whatever you use it for it's a great way to get a lot of people coordinated quickly and easily.

How do I message a group?

There are two ways to send Pinger messages to groups:

1. Call Pinger (858-2PINGER or 858-274-6437) or your Pinger Number at and say the names.
2. Create a group you can use over & over again.  Simply register online (US & Candian mobile numbers only). For example, create the group "Roller Boogie Dance Squad". That way, when you call Pinger, just say "Roller Boogie Dance Squad" to send a message to the whole group.

Not in the USA? Find a Pinger number in your country.

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How do I get started?

For US & Canadian mobile users, there are two ways to get started.

1. Dial 1 858 2 PINGER and follow the prompts.
2. Get started online.

For International mobile users:

1. Call your local Pinger number and follow the instructions.
2. Call your local Pinger Send number(click here for the list) and try it now from your mobile.

Not in the USA? Find a Pinger number in your country.

 
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What are you going to do with my info? 

We will never share your personal information or contacts with third parties. We're proud to be part of Return Path's Sender Score Certified™ program as well as being Habeas certified. For details, read our Privacy Policy.

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Why am I no longer receiving Pinger notification messages?

If you already have a Pinger account under a different email address, you can set it up so that messages sent to this email address go to the Pinger account you've already setup. Here's how:

Why haven't I received my text verification message yet?  

If you are a US or Canadian user and have registered via the web, you will receive a verification code within moments after you have entered your 10-digit mobile number during registration.  If you don't receive this message there could be a couple of reasons why:

1. Make sure that you have text messaging enabled for your phone.  Even though you get messages from your carrier, make sure that you can get messages from a Third Party, such as a friend.
2. You could be out of the service area for your carrier.  If you don't have a signal on your mobile phone, then you won't get the text message.
3. If you can't wait to get started, simply dial 858 2 PINGER and follow the prompts to send your first message.

If you are experiencing one of the problems above, that's okay.  You will just need to make sure to get text messaging enabled so you can enjoy the full experience of Pinger or finish the registration process when your phone is in a service area for your carrier..  For most carriers, dialing 611 will connect your with your carrier so you can ask for text messaging.

What if I forgot my PIN? 

If you have forgotten or incorrectly setup your PIN and you are a US or Canadian user, you can have it reset by going to http://www.pinger.com/?forgot and enter your mobile number or email address. You will receive a text message on your phone with your PIN or a secure url via email that will allow you to reset your PIN.

How can I change my Pinger name?

If you are a US or Canadian user, changing the name that everyone sees when you send a Pinger is easy if you are a registered member.  To register, Click Here.


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What is Pinger Voicemail?

Pinger voicemail replaces your carrier's regular voicemail for yourmobile phone.  You can set up special or funny greetings your friends will hear whenever they leave you a voicemail, and reply to voicemails without making separate calls.  Pinger stores your messages forever and you can manage, listen to, reply to or forward them  from the web.  Pinger voicemail is currently available only in the US, and only to AT&T, T-Mobile, Verizon Wireless and Alltel subscribers.  If you have a different carrier, register for Pinger and we'll let you know when it is available for your carrier.  

How can I setup my phone for Pinger Voicemail?

Pinger Voicemail is available only in the US.  To setup your free Pinger Voicemail account, simply:

• Call 408-916-5008
  

  To set up your account with your name and greeting

• Forward your voicemail calls to Pinger
  

  After setting up, you  will be sent a text message with instructions on how to forward your voicemail calls to Pinger.

  
  AT&T and T-Mobile
  

  Dial *004*14089165007# (yes, with the *s and the #s) and press TALK or SEND, as if you’re making a phone call.  To undo this, dial ##004# and TALK at any time.

  
  Verizon Wireless and Alltel

  Dial *714089165007 (yes with the * at the beginning) and press TALK or SEND, as if you’re making a phone call. To undo this, if you are a Verizon Wireless customer, dial *73 and press TALK at any time. If you are an Alltel customer, dial *710 and press TALK as well.

How can I create a personalized greeting?

After you have heard the message from your contact, you are prompted to reply, hear again, forward the message or create a custom greeting.  The option to create a custom greeting is 8.  Once you select 8, you will be given instructions on how to record.  Pinger Voicemail is only available in the US