How often do I get newsfeed updates?

Newsfeed updates come in every 30 minutes.  
Need to know right now?  Yyou can always tap the refresh button to update the feeds sooner.

How do I use the Pinger Menu?

The Pinger Menu is a powerful feature of Pinger Phone that allows you to quickly select how you want to communicate with your contact..  Call, mail, text, IM or send a message through your favorite social network.  Simply select the method that you wish to contact your friend by and you are all set.

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Is Pinger Phone free?

Pinger Phone is free to download and free to use!  There's even a way to send IM messages as texts for free.  We make money via advertising.  However, when you use Pinger Phone to launch the iPhone's native calling and texting functions, your normal calling and texting charges will apply.  This can be a little tricky, so let's look at
some examples of what is and isn't free.

iPod touch Users

Free

• Sending a text or IM-to-mobile chate message to a contact inside Pinger Phone.  This doesn't cose you anything because we send your message over your WIFI. (Note:  the recipient will incur normal charge for text messages sent or received.)

• Receiving a reply from someone who you've sent a text via Pinger Phone.

Possible Costs

• "Notify via text msg" is on by default and will send a notification to your  registered mobile phone when you have a message and you will incur costs from your  carrier.  If you don't want to be charged, you can turn "Notify via text msg" off in  "Accounts".

iPhone Users

Free

• Using the IM-to-mobile chate function to send a text message to a contact's mobile  number. You do this by touching the IM button on anyone in your contacts with a mobile number or who has the little phone icon next to their name.  This doesn't cost you anything because we send your message over your WiFi or unlimited data plan.  (Note:  recipients will incur normal charges for the text message.)

• Receiving a reply from someone who you've sent a text via Pinger Phone.

Possible Costs

• "Notify via text msg" is on by default and will send a notification to your  registered mobile phone when you have a message and you will incur costs from your carrier.  If you don't want to be charged, you can turn "Notify via text msg" off in "Accounts".

• Sending a text message via the "text" menu option in the Pinger Menu or Contacts screen.  This function simply pre-addresses and loads the standard iPhone Text app.  NORMAL TEXT RATES WILL APPLY in this case.

How does Pinger Phone work for the iPod touch?

Pinger Phone works with an IPod touch if you have a Wi-Fi connection and are connected to it.  You will need a mobile phone to get started, as you will  have to enter a confirmation code for sign up.  Once signed up, you will be able to view your friends and Mail, IM and send them messages throught MySpace, Facebook and Twitter. You won't be able to text them because you don't have a phone.

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How do I undo a link between a phone contact to a newseed?

If you inadvertantly connected the wrong person to a newsfeed:

Open up your iPhone contacts app, and select the contact to open their contact info. Here you will find a "special" email address that starts with "PINGER_LINK" Simply remove this special email address and you will be back to normal.

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How do I know if someone sent me an IM?

With Pinger Phone, you can choose to have your messages sent via text message if you are not in Pinger Phone.  To turn on "Notify via text msg" on Pinger phone, select Accounts from the Friend News page.  Tap "OFF" next to "Notify via text msg" to turn text message notification "ON".

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How do I link a newsfeed to a phone contact?

You can link to a contact for easy communication by clicking on the "link to contact" link via the Pinger Menu

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How can I text message with an iPod touch using Pinger Phone?

If you are an iPod touch user, you can send text messages to your friends mobile phones and recieve replies using Pinger Phone.  As long as you have their mobile phone number in your contact list, you can send them text messages using the  IM tab in Pinger Phone.  All text replies from them will come into your IM window as long as you are in the Pinger Phone app.   Use this IM-to-mobile functionality to avoid paying for text messages you send and replies you recieve.  Note, your friends that are not on Pinger Phone will be charged for text messages they send and receive.

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Why havven't I received my confirmation code yet?

To receive your confirmation code, you need to be with a supported carrier and have text messaging enabled on your phone.  Pinger generally delivers text messages to your carrier instantly.  If you are on a supported carrier and still haven't received your confirmation code, it's possible that your mobile carrier has lost the message or iis delivering it slowly.   You can have another confirmation code sent by tapping "Back" from the confirmation screen and then tapping "Next" again.

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Why does it say that my mobile number is not supported?

Pinger Phone currently supports many carriers throughout the world and the following carriers in the US.

AT&T, Sprint, T-Mobile,  Nextel, Verizon, Alltel, Virgin Mobile, Boost Mobile, MetroPCS, US Cellular, Cellular One (Dobson), Unicel, Suncom, Cincinnati Bell, Cellular South, NTELOS, Cricket Wireless, Centennial Wireless, Midwest Wireless, Mobi PCS, Surewest, Alaska Digitel, Northcoast PCS, Coral Wireless, ACS Wireless, and Advantage Cellular

If we do not support your carrier, please send a text message to  support@pinger.com and we'll see how we can help.  Please include your carrier and your mobile number.

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